Frequently Asked Questions

FAQs

Below you'll find a compilation of answers to questions we commonly hear from customers. If you cannot find what you're looking for, please don't hesitate to contact us. We want you to have the information you need to get the final result you want.

  1. How do I go about getting an estimate from you?

    Simply use our online estimate request form by clicking here. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a ring and speak with one of our customer service representatives.

  2. How long will it take for you to complete my order?

    Every job is different. Some jobs can be produced in minutes while some may take several days to complete. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet even your most demanding timelines.

  3. What is the best file format for submitting a document for printing?

    The Portable Document Format (PDF) is generally the preferred file format for submitting a document for printing as it works with virtually all professional printing and digital output devices. By design, a PDF file incorporates the information needed to maintain document consistency from system to system. Most other file formats such as Adobe InDesign, Illustrator and Microsoft Word are easily converted to PDF format.

  4. How well will what I see on my monitor match what I see on paper?

    The technology of design, layout and printing has come a long way to the point where much of the work is done in a WSYWIG (What You See Is What You Get) digital environment. However, there are sometimes noticeable differences in colour calibration and spatial conformity from monitor to monitor and consequently from screen to print.

    The process for minimizing any variance begins with adjusting your monitor for optimal colour and clarity according to the manufacturer's recommendations as outlined within its product manual or website. Doing this will alleviate a number of potential issues.

    Beyond that, for the greatest conformity in colour from screen to print, there are tools available that will ensure exact colour calibration. Perhaps you have already invested in such a tool. If so, let us know what you use and we'll work with you to achieve the best results. If you are considering investing in a colour calibration tool, talk to us first and we'll be happy to offer our advice.

  5. What is a proof and why is it needed?

    A proof is a one-off copy of your printed document used for visual inspection to ensure that the layout and colours of your document are exactly how they are intended to be. A proof is made prior to sending the document to the press for final printing.

    Typically, we will produce a proof that will be sent to you online in PDF format or on printed paper, which can be either viewed in our store or delivered to you in person. For multiple-colour jobs, we can produce a proof on our output device to show you how the different colours will appear on the final product.

    Your approval on the final proof is the best assurance you have that every aspect of our work and your own is correct, and that everything reads and appears the way you intended. Mistakes can and sometimes do happen. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

  6. What are the different grades of paper and their respective basis weight?

    Paper and board are graded by it's weight in grams of a single square metre sheet or by it's thickness in microns. Sizes available are A5 (148.5 x 210mm), A4 (210mm x 297mm), A3 (297mm x 420mm) and A2 (450mm x 640mm).

    Different colours, finishes and textures are available as well as watermarked and unwatermarked brands. Please ask for samples.

  7. What is the difference between coated and uncoated paper stock?

    Uncoated stock paper is comparatively porous, and is typically used for such applications as letterhead stationery and basic black-and-white copying. Coated stock, by contrast, has a smooth glossy or satin finish that works well for reproducing sharp text and vivid colours.

  8. What does "print ready" mean?

    In the digital age of printing, it means that an image file submitted for printing is ready to be transferred to the printing plates without any alterations.

  9. What are Pantone colours?

    Pantone colours refer to the Pantone Matching System (PMS), a colour matching system used by the printing industry whereby printing colours are identified by a unique name or number (as opposed to just a visual reference). This helps make sure that colours turn out the same from system to system, and print run to print run.

  10. Is white considered a printing colour?

    No. White is not generally considered a printing colour as typically the paper itself will be white. If a coloured paper (something other than white) is chosen, then white becomes a printing colour if any text or graphics require it.

  11. What are the most common sizes for catalogues and booklets?

    Standard sizes for catalogues and booklets are A6 (105mm x 148mm), A5 (148mm x 210mm), A4 (210mm x 297mm) and DL (99mm x 210mm).

  12. What are the most common sizes for brochures?

    Standard finished sizes are A5 (148mm x 210mm), A4 (210mm x 297mm), and DL (99mm x 210).

  13. What are the most common business envelope sizes?

    Envelopes have a size reference system to allow them to accommodate certain sheets. The most common of which are C4 (to hold A4 paper), C5 (to hod A5 paper), C6 (to hold A6 paper) and DL (to hold a sheet folded to compliment slip size (99mm x 210mm).

    Window and non-window envelopes are available in finishes to match many papers. Wallet envelopes have their opening on the long edge, pocket envelopes on the short edge.

  14. What are the standard sizes for postcards?

    Standard sizes for postcards are A6 (105mm x 148mm), A5 (148mm x 210mm), and DL (99mm x 210mm).

  15. What are the most common card stocks used for postcards?

    The most common card stocks used for postcards are:

    100# stock coated on both sides: The most popular postcard stock.

    100# stock coated on one side: Well suited to mailing.

    12 pt stock coated on both sides: a premium paper with a high luster finish.

  16. What are the most popular sizes for personalized notepads?

    The three most popular sizes for personalized notepads are 4" x 6", 5 1/2" x 8 1/2" and 8 1/2" x 11".

  17. What different types of materials can be used for labels?

    Materials for labels and their application include:

    Paper, Uncoated: Use where you need the label to be easily written on by hand or printed on by machine.

    Paper, High Gloss: Use when you need good printability. Keep in mind that it cannot be written on easily by hand.

    Vinyl: Use vinyl for outdoor environments, or if applying a label to a vinyl surface.

    Acetate: Use when the label needs to be transparent.

    Mylar/Polyester: Best for applications where the label needs to be applied to an object with sharp, angular corners.

  18. What are the types of bindings I can use for multi-page projects?

    Some of the common methods of binding books and other multi-page documents include:

    Perfect binding: Gluing the outside edges of the pages together to create a flat edge.

    Saddle-stitch binding: Using staples along the folds of the pages to bind them together.

    Spiral binding: Wires in a spiral form threaded through punched holes along the binding edge of the papers. Allows the document to lay open flatly.

    Plastic comb binding: Similar to spiral binding but using a tubular plastic piece with teeth that fit through rectangular holes punched into the binding edge.

    Two, Three, and 4-ring binding: Holes are punched into the pages and fitted into a binder. This service is also available using multiple rings in different quantities; as necessary.

    Three-ring binding: Holes are punched into the pages and fitted into a binder.

    Case binding: Sewing the pages together and then attaching them to a hard cover.